Terms and Conditions

General Provisions

These Terms and Conditions apply to purchases made in the online store at www.vrtana-podlahy.cz.

These Terms and Conditions define and specify the rights and obligations of the seller, RoadCycling Events z. s., Nová 116, Telce 44001, ID No.: 18022995, and the buyer. All contractual relationships are entered into in accordance with the laws of the Czech Republic. If the contracting party is a consumer, relationships not governed by these Terms and Conditions are governed by the Civil Code.

Order

Required Information:

• First name or company name
  • Company ID, Tax ID
  • billing address
  • Recipient’s name and address, if different from the billing address
• Email address for order confirmation
• Phone number required for any necessary order clarifications
  • Upon receipt and processing of the order, the buyer will receive an email confirmation of receipt with a detailed breakdown of the total order price.
  • When confirming the order, the seller will always confirm the validity of the price for the ordered goods.
  • If you find any discrepancies in the order confirmation, please contact the seller immediately!

Ways to place an order:

• via the online order form on the online store’s website
• by email at: info@tourdefeminin.com

Conclusion of the Purchase Agreement

The purchase agreement is concluded when the buyer submits an order. All orders placed using any of the methods listed below are binding. By concluding the purchase agreement, the buyer confirms that they have read and agree to these Terms and Conditions. The Terms and Conditions form an integral part of the concluded purchase agreement.

Information regarding the individual steps leading to the conclusion of the purchase agreement is evident from the ordering process in our online store, and the buyer has the opportunity to review the order and correct it, if necessary, before submitting a binding order.

Ownership of the ordered goods passes to the buyer upon receipt of the goods, subject to payment of the purchase price.

Payment Method

• bank transfer
  • Based on an invoice, payment is made in advance, and the goods are shipped to you immediately and subsequently delivered without any additional fees once the funds are credited to our account specified on the invoice. – Cash on delivery for goods shipped via a courier service
• cash
  • when picking up the goods in person directly at the warehouse.

Rights and Obligations of the Seller

The seller is obligated, pursuant to the concluded sales contract, to ship the ordered goods and deliver them to the buyer’s specified address. Upon receiving the shipment from the carrier, the buyer will receive a tax invoice and a delivery slip along with the goods.

The seller is obligated to remove a registered buyer from the database if the buyer requests this in writing.

The Seller has the right to refuse an order if the Buyer repeatedly fails to fulfill their obligation to accept the goods and pay the purchase price.

The seller reserves the right to cancel an order, just as the buyer has the right to withdraw from the contract or part thereof in the event that:

• the selling price has changed significantly
• the goods are no longer manufactured or supplied

If this situation arises and it is demonstrably beyond the Seller’s control, the Seller agrees to immediately inform the Buyer and agree on the next steps—replacing the ordered goods with others or canceling the order.

If the buyer has already paid for the goods (via bank transfer) and the actual price is lower than the amount paid, the difference will be immediately refunded to the buyer’s account. If the actual price is higher and the buyer has not decided to withdraw from the contract, an invoice for the price difference will be issued to the buyer.

Rights and Obligations of the Buyer

The buyer is required to provide a correct and complete mailing address to which the goods are to be shipped, in order to avoid costs associated with returning and reshipping the goods.

The buyer is required to accept the ordered goods and pay the total price stated on the confirmed order.

If the selling price of the goods increases compared to the price listed in the price list at the time the order was placed, the buyer, who is a consumer, has the right to withdraw from the contract without any charges.

Withdrawal from the Contract – Legal Notice

Unless the purchase contract is non-cancellable, the buyer has the right, in accordance with Section 1829 of the Civil Code, to withdraw from the purchase contract within fourteen (14) days of receiving the goods. Notice of withdrawal from the purchase contract must be delivered to the seller within fourteen (14) days of receiving the goods. If the consumer withdraws from the contract, they shall send or deliver to the seller, without undue delay and no later than fourteen days after withdrawing from the contract, the goods they received from the seller. The buyer shall send notice of withdrawal from the purchase contract to the seller’s email address or include it in writing with the returned goods and send it to the seller’s address. Do not send the goods cash on delivery; such shipments will not be accepted.

In the event of withdrawal from the contract, the seller shall refund to the consumer, without undue delay and no later than fourteen days from the date of withdrawal, all funds, including delivery costs, that the seller received from the consumer under the contract. The amount will be refunded by the seller either by crediting the account specified by the consumer, provided the consumer agrees to this method of refund, or the amount will be refunded using the same method used for payment.

The buyer acknowledges that if the goods returned by the buyer are damaged, worn, or partially used, the seller is entitled to claim compensation from the buyer for any resulting damages.

The costs associated with returning the goods shall be borne by the consumer.

The buyer acknowledges that, pursuant to Section 1837 of the Civil Code, the purchase contract cannot be rescinded, among other things:

a) for the provision of services, if such services were performed with the consumer’s prior express consent before the expiration of the withdrawal period and the business informed the consumer prior to the conclusion of the contract that in such a case the consumer has no right to withdraw from the contract,

b) for the delivery of goods or services whose price depends on fluctuations in the financial market beyond the seller’s control and which may occur during the withdrawal period,

d) the supply of goods that have been customized according to the consumer’s specifications or for the consumer’s personal use,

e) the supply of goods that are subject to rapid spoilage, as well as goods that have been irrevocably mixed with other goods after delivery,

f) repairs or maintenance performed at a location designated by the consumer at his or her request; however, this does not apply in the event of subsequent repairs other than those requested or the delivery of replacement parts other than those requested,

g) the delivery of goods in sealed packaging that the consumer has removed from the packaging and that cannot be returned for hygienic reasons,

A buyer who is not a consumer is obligated to inspect the condition of the shipment. Upon acceptance of the shipment from the carrier, such a buyer has no right to file a subsequent claim against the seller regarding a damaged shipment. Upon acceptance of the shipment, any further claims regarding damage or incompleteness of the shipment must be resolved by the buyer solely with the carrier.

Other Provisions

The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not accessible. The purchase agreement may be concluded in the Czech language. Prices are listed inclusive of VAT. The seller is not bound by any codes of conduct within the meaning of the Civil Code in relation to the buyer. In the event that a consumer’s rights arising from the conclusion of the contract are infringed upon, the consumer has the right to contact the relevant supervisory authorities (the Czech Trade Inspection Authority, the Trade Licensing Office, the Office for Personal Data Protection, the Tax Office, etc.). Any disputes between the seller and the buyer shall be resolved by a court.

Personal Data Protection

Customers’ personal data (first name, last name, address, etc.) are stored and handled in accordance with the applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll., as amended by subsequent amendments and regulations.

• Product code, description, and quantity
• Any Additional Information

These Terms and Conditions are effective as of January 1, 2026